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Jan 5, 2008

Abandon inter-group bickering

Published on Wednesday, Dec 19, 2007
Birds of the same feather do flock together! Ever noticed how golfers, cricket fans or music enthusiasts tend to hang out together. So do people from the same college, geographical area, economic class and even ethnicity, race or language. Similarly, new mothers, brides-to-be or even computer programmers congregate and discuss their common interests at great length.
After all, it is almost second nature for like-minded people to come together and form informal social networks – be it in a family, school or other setting.
Invariably, people in office situations also tend to group themselves together around shared characteristics, interests, leanings or philosophies. They enjoy each other’s company and the ensuing bonhomie actually helps them in dealing with the vagaries of work life. Such innocuous groups can even help each other and encourage positive reinforcement whenever necessary.
But, what if the amicable groups polarise into ‘members only’ factions that cannot wait to topple each other? The immature groupism and rivalry was not left behind in the schoolyard. The clique culture filters into our workplace interactions too!
Trouble starts brewing when what is merely supposed to be an unofficial ‘support system’ transforms into a narrow coterie crammed with alliances and exclusions. An illogical division makes members resort to an impenetrable exclusivity, wherein they stick to their ‘own’ and non-members are branded as ‘outsiders’ or even worse, ‘intruders’. At times cliques ostracise and ridicule other people, but the guarded hostility manifests itself into unseen barriers between ‘rival’ groups. A simmering power struggle ensues and members are reluctant to help people outside their group. Is it any wonder then that crucial information gets miscommunicated or omitted, deadlines are missed and equipment is hoarded, all in the unrelenting game of one-upmanship? As the cliquism gets further entrenched, the warring clans may even actively work at hampering each other’s success. This complete breakdown in interpersonal relationships is wasteful, unpleasant and can be potentially lethal too. Everyone stands to suffer, as employees’ ability to work cohesively towards company growth gets impaired.
Break free
If you happen to be a part of a ‘cherished inner circle’, you may be deriving an immense sense of power and importance from being ‘superior’ to others. Or, you may be so engrossed in your group, that you either innocently or wantedly separate yourself from ‘the others’.
However, before aligning yourself with a group, remember that the cliquishness may actually work against you. It may seem fun to exclude, put down or even sabotage others, but it is also career limiting as you do need an expanded network of contacts as a stepping stone to success.
Therefore, instead of distancing yourself from non-group members, try to make sincere efforts to connect with people. Extend yourself by saying ‘hello’ to everybody and take the time to get to know people. Abandon the inter-group bickering and try to integrate everyone into the fold.
It is not necessary to get totally chummy with everybody; all you have to do is establish a professional and respectful work relationship. Harmony and better team interactions will prevail as it becomes easier to openly discuss and resolve work issues together.
Again, you may be inclined to consolidate forces and preserve group interest, but at what cost? Never make your clique a priority over your job duties, responsibilities and obligations. Such a blind clique endorsement not only has negative effects on the workplace, but can also devastate your entire future. So, look for groups that are supportive of you, not critical of or competing with others.
Stay above the fray
While it is natural for people with similar likes, tastes or any other differentiating factor to group together, it can have an exclusionary feel as others start feeling left out.
If you are on the outside looking in, the subtle divisions may make you feel marginalised, angry and powerless. In a quest for acceptance, you may even try your best to fit in with ‘the’ inner circle. But forcing your way in will only create greater disappointment, hurt and stress. Instead, ask yourself if you really want to join such a self-centred and thoughtless clique.
Also, recognise the unnecessary victimisation and snobbery for what it is – an arrogant cover to hide their insecurities and inadequacies. Keeping your self-respect and judgment intact will make the unholy alienation lose its power over you.
Yet, if the persecution crosses limits, you can also seek help from the manager or HR department for resolving the conflict. Last but not the least; remember that you are there to work, not make friends. And that’s the best immunity ever!

PAYAL CHANANIA

When passing it back up the line, have a good reason ready

Published on Wednesday, Jan 02, 2008
As a rule, delegation always moves downwards! Reams have been written on how proper delegation is essential for maintaining an effective workflow without any bottlenecks. It also helps subordinates learn new skills and provides opportunities for future growth.
But, during some unavoidable circumstances, employees may need to delegate work upwards. This unusual scenario can come into play when a subordinate requires assistance, needs further authority or is faced with political barriers. Instead of wasting time on such activities, it is best to move them back up in the chain of command. Such as, reverse delegation can travel from employee to manager, manager to department head, department head to administration, administration to executive and so on.
Delegating upwards may become necessary, but this does not give any subordinate the ‘authority’ to delegate work to his superior. Such an uncharacteristic request goes against the grain and the boss may just be caught off guard, already have a full workload or even totally shun the abnormal idea. Whatever the reason, chances of the boss saying ‘no’ run high and clumsily pushing the task back on him or demanding him to take it over will further mess up the issue.
'Passing the buck…'
Upward delegation is an art, which calls for subtle manoeuvring so that the superior does not misunderstand your intentions.
Friendly persuasion with assertive reasoning can get things done that a frenetic shoving or pressurising never can. Instead of rushing in with hamstring complaints, provide a logical rationale that taps into his values, aspirations and motivations. For example, you can credibly contend that the end result will show the boss/department in a good light or will be in the best interests of organisational success.
Here are a few tips on how to overcome the potential resistance in instances like:
• When your position does not lend you the scope of authority or decision-making range to get a particular task done, passing it back up the line becomes a necessity. Take it back to your manager in a timely manner and explain to him that the work needs authority above a certain level or tell him that you need an extra boost of power to back you up!
• If you do not have the resources to do a job or are tangled in red tape, go to the boss for advice on how to resolve the situation. Appeal to him to use his ‘higher up’ clout in overcoming the political barriers.
• When you are heaving under a heavy workload and find it difficult to cope with some tough tasks, do not blast off a harangue of your stress. Try to cut back on some work by explaining how it is affecting your productivity and efficiency. You can offer, “I don’t have the time I need to work on this and complete all my other responsibilities. I am concerned that this will affect the way our department is perceived, so I’d like to pass some things back to you on this occasion”. Or, seek ideas on how you can reprioritise the tasks to get space to complete other responsibilities as well.
• If a deadline is looming, sincerely apologise for the delay and plead with the boss for help or ask him to assign a colleague to assist you.
When a task is beyond your limited skills, gracefully request him to assist/advise you with his expert insight and knowledge. But, beware as this can cast you in an incompetent light and undermine your abilities. So, instead of taking the easy way out and getting the boss to take over the task, be resourceful and propose some solutions even while asking suggestions on how to handle the problem. You can say something like, “I need your support with this project and would like you to show me how to…” This will augment your own skills and give you a sustainable advantage – one that enables you to easily perform such tasks on your own the next time round.
Therefore, the key to delegating upward successfully is to articulate a reasonable and coherent explanation of your needs and shortcomings. To surmount possible objections, keep your anger and frustration in check and engage a calm and clear discussion. Be willing to negotiate and take over other tasks to return the favour or just reduce the superior’s work pressure. Consider any counterproposals or tips instead of merely trying to offload the responsibility.
Also, remember that the boss is not there to always step in and take over your work. Do not turn to him to solve every problem that you encounter with an, ‘I just can’t do this…’ You will be refused more often as bosses are more open to accepting work from resourceful and credible workers!
So, whatever you do, never attempt to shirk work, get rid of burdensome tasks or dodge your responsibilities by kicking them back to the manager’s plate.
As management consultant and author, Don Blohowiak, says, “When a worker consistently delegates upward, he falls into ‘learned helplessness’!”

PAYAL CHANANIA

Dec 27, 2007

Filling the shoes of a popular manager

Published on Wednesday, Dec 26, 2007
Mr. Wonderful: There is this beloved manager – the golden boy of all his subordinates. He is warm, affable, smart and immensely popular. The boundless charisma alone leaves behind a lasting legacy.
Mr. Scapegoat: You are the one charged with the daunting task of taking over the reins from this iconic personality. A tall order indeed. After all, filling the shoes of a well-liked manager comes with more than its fair share of hiccups.
It’s almost a losing battle from the word go. A wall of resistance surfaces as the replacement rankles one and all. No matter what you do, it can never measure up to the predecessor’s lofty reverence. Any and every move is met with constant digs and rolling eyes. Even the oodles of vision and enthusiasm fizzle out when brutal comparisons litter your path at every turn.
So much so that at times, it makes you sorely regret taking up the job itself. As a long-suffering ‘replacement’ puts it, “It’s a bit of a poisoned chalice taking over from someone like Thomas as there’s only one way to go – down”.
Well, its time to quit feeling sorry for yourself and stop rueing the ‘impossible’ situation. There may be a host of challenges on your plate, but you have to step up to the task and face them head on. After all, taking over from a ‘God’ never was easy.
Winning over the brigade
Stepping in for a highly popular leader after he bows out can be a confidence-shaking and nerve-wrecking experience indeed. Here’s how to start off on the right foot:
Give them time – Irrespective of whether the much-acclaimed predecessor has resigned, been promoted or quit, employees will be in a state of shock and mourning. They need time to grieve and get over the loss, before they can even contemplate accepting, let alone transferring their loyalties to the successor. Be sensitive to their feelings and let them come to terms with the emotional situation.
Embrace the old order – Try not to resist or feel insecure of the old manager’s style and approach. Getting his imprimatur will give you an invincible seal of approval and credibility, thus easing the thorny path to a great extent. So, request your predecessor to introduce you around, give pertinent information and be accessible for clarifying doubts. Referring to his projects, techniques and successes will send across the right vibes too.
No need to ruffle feathers – Do not rush in with your own agenda and make changes left, right and centre. No matter how correct the methodology, it is a sure shot invitation for conflict. For instance, people may be used to a laid-back, supportive, spontaneous or personal approach. As such, even a slightly formal or planned line will rub them the wrong way.
Toe the line – Instead of asserting yourself early on, take the gradual approach and try to be more responsive and accommodating. Though it may cramp your abilities, adhere to the established rituals and techniques for a while. Concentrate on gathering sufficient information, learning the basics and rallying support around you. Instead of asserting yourself straight away, take the gradual approach. Admit that it is difficult taking over from such a popular figure and that things will change slowly. Confessing up the differences will help you win their respect as well as assistance.
Leave your own mark – Once you learn the ropes and settle in, it is not obligatory to mimic the predecessor’s methods. Evolve your own leadership style in due course. Introduce small changes and refinements in goals. Taking one step at a time with finesse, creativity and clear communication will slowly overcome the resistance paving the way for a successful relationship. Patiently working your way with self-confidence will help you to gradually carve a niche for yourself as a successful leader in your right.
Quintessentially, it has been rightly said, ‘It is easier to work in a god’s shadow than to follow in his footsteps’. The latter is truly a trial by fire on all counts.
Again, people are bound to have trouble in breaking the ties and transferring their loyalties to you. Your attitude and behaviour alone will spell the difference between a perpetually bumpy ride and a seamless leadership transition! And, it will be poetic justice indeed when down the line, your employees refuse to let go of your legacy.
PAYAL CHANANIA