Published on February 1, 2012
Professional workplace etiquette has all but disappeared in the workplace. The fast-paced business environment renders us aggressive, ill-tempered and discourteous towards one and all. Indeed, common courtesies take a backseat to more ‘pressing' things like being productive, meeting deadlines and getting ahead at work.
In the flurry of activities, it genuinely does become hard to remember to pause and extend common courtesies. But is the excessive workload and responsibilities an excuse to say, ignore people, interrupt others or bark out orders?
Rudeness and incivility create a negative impact all around with brewing misunderstandings, tension and even resentment leaving people feeling abused, insulted or humiliated. A recent ‘Cost of Bad Behaviour' survey reveals that after a single incident of incivility: 48% said they reduced their effort at work, 80% spent time worrying about it, 78% said their commitment declined, 66% felt their performance declined, 38% intentionally reduced their effort and 12% quit because of uncivil treatment. Over 60% blame bad behaviour on an excessive workload while 4% say they do it because they like it. 83% of customers who witness incivility tell a friend, 55% take a less favourable attitude and 50% were less willing to use the company's products or services!
A top psychologist also warns, “Rudeness in the workplace causes staff to make more mistakes, even if they are not on the receiving end of it!”
On the other hand, treating others with courtesy, concern and respect takes just a few extra moments, but the spiralling effect will make a positive difference all around you. It establishes a good rapport in workplace relationships thus increasing harmony, satisfaction, effectiveness and retention manifold.
Here's a dekko at some of the unwritten rules of basic courtesy:
Greet people with a smiling, ‘Hello', ‘Good Morning', etc. even if you pass them in the corridor and always acknowledge others' greetings.
Incorporate ‘Please' and ‘Thank you' as a regular part of your everyday courtesy. Remember to use ‘Excuse me', ‘ May I', ‘ Can I help you' and ‘You are welcome' as and when needed.
Don't hesitate to apologise with a ‘Sorry' even if there's a slightest indication that you are in the wrong.
Always be punctual; lateness is very rude.
Be aware of your voice level at all times. Ensure that you speak at a reasonable volume, especially when on the phone.
Colleagues and managers alike merit undivided attention.
Using your phone, messaging or checking emails during a conversation or meeting is downright rude
Refrain from butting in when someone is speaking. Wait till the person is done and if you have to intrude, first apologise for the interruption.
As far as possible, acknowledge and respond promptly to requests and questions, be it in person, on the phone or by email.
Respect others' time and privacy. Knock before entering (tap on the side if it's a cubicle) and defer if the person signals that he is busy.
Seek permission before borrowing something, even if it is office supplies.
Refrain from sharing personal matters with one and all and avoid interfering in others' private affairs. Draw a clear line when it comes to gossip.
It goes without saying that there is no place for obscenities at work.
No fancy ring tones please! Have a standard, professional-sounding ringer on your mobile and avoid using the speakerphone.
Keep your cubicle neat and clean with discreet décor. It's always better to err on the side of caution when decorating your workspace.
Be helpful, compassionate, tactful and considerate in your dealings with others. Trusting people and giving them the benefit of doubt is also a sign of courtesy.
In other words, do to others what you would have them do to you!
Last but not the least; always make it a point to appreciate the slightest courtesies extended to you!
At times, it is difficult to judge what is proper and what is not as courtesy can often vary depending on personal judgment.
But a basic rule of thumb should be to observe good manners at all times and with everybody!
To sum up, being courteous is being respectful. It's these small but decent things that can elevate your standing and develop a healthy workplace. Moreover, research shows that workplace courtesy is essential for keeping and being promoted in a job!
Payal Chanania
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